Safety

Installed properly, checked regularly.

Height only works when it's secure. These are the rules we follow, and the ones we ask you to follow too.

Before you mount anything

Check the glass or wall is sound: no cracks, no movement in the frame, no flexing plasterboard.
Suction cups need flat, smooth, untextured glass. Frosted, filmed, textured or coated glass is not suitable.
Wall pieces should be fixed into studs wherever possible; use the supplied rated anchors elsewhere.

Weight capacity, honestly

Every listed capacity is a tested figure for a correctly installed piece — not a target to aim at.
Choose a piece rated comfortably above your cat's weight to allow for the force of landing.
For multi-cat homes, assume two cats will share a platform at some point.

Ongoing checks

Re-seat suction cups monthly and replace them every 12 months.
Re-tighten wall hardware every six months.
Stop using any piece that shifts, creaks or leaves a gap at the mounting surface, and contact us.

Questions about your specific window or wall? Email hello@pawsandpanes.example with a photo and measurements and we'll tell you honestly whether a piece is suitable.